SUPPORT PORTAL
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Browse our frequently asked questions below or get in touch with our den for direct assistance.
Frequently Asked Questions
Your game progress is saved locally on your device. We don't run studio accounts or servers, so there's no cloud sync between devices: if you switch phones or reinstall, your level progress starts fresh on the new install. In-app purchases are the exception, as those restore automatically through your Google Play account (see the next question).
All in-app purchases in ZINFOX games are bound to your Google Play Store account. If you reinstall a game or switch to a new device, simply sign into the same Google Play account. Upon launching the game's shop, the app will communicate with Google Play Billing to automatically check and restore your purchase status (such as removing ads or restoring purchased features).
We believe puzzles should be accessible to everyone. As a studio standard, all ZINFOX games are built from the ground up with accessibility in mind. Our titles support robust Colorblind Modes (which add custom graphic symbols, pattern layers, and text labels to color-reliant elements), resizable UI elements, and highly customizable controls.
Every level in our games is fully verified by our level solver algorithms to guarantee that it is 100% solvable using pure logic. We commit to a strict 'Fair Play' ethos: we never design artificial dead ends, hidden-color traps, or pay-to-win bottlenecks. While our puzzles can get highly challenging, they never require purchasing boosters or hints to win.
No. ZINFOX Games operates on a strict privacy-first foundation. We do not collect, store, or sell any personal data. We do not require you to create studio accounts, logins, or provide names or email addresses to play. All standard in-app purchases and rewarded ads are processed through secure, standardized Google Play and AdMob channels.
No, you can play offline: your level progress is stored entirely on your device. An internet connection is only needed for optional extras, such as watching rewarded ads for boosters or processing in-app purchases through Google Play.
Our support team is always here to assist you! You can email us directly at zinfoxgames@gmail.com. When reporting bugs, please include your device model, Android/OS version, and a brief description (or screenshot) of the issue so we can reproduce and fix it in our den as quickly as possible.
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Can't find the answer you need in the FAQs? Whether you have billing questions, feedback about ZINFOX games, accessibility queries, or want to report a technical issue, our developers are here to assist you directly.
Typical response time: within 48 hours